Main| Ticket ID: | 923128 |
| Status: | Awaiting Customer |
| Date: | 11/16/2009 |
| Subject: | Guest internet wireless |
| Name: | Gary |
| Email: | gary@resort.com [New Ticket] |
| IP: | 75.15.124.126 |
| Phone: | 805 555 5555 |
| Priority: | |
| Representative: |
| Category: |
| Tuesday, November 17 2009 7:39am |
| Guest in room 245 cannot connect to internet |
| Administrator (Wednesday, November 11 2009 11:03pm) |
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Called Resort and confirmed that Gary could not connect with his laptop in room 245 because of low/inconsistent signal. I am on my way to site. |
| Administrator (Wednesday, November 11 2009 11:38pm) |
| arrived on site 7:40am |
| Administrator (Thursday, November 12 2009 7:46am) |
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Confirmed low signal in lounge area of room 245. Signal is strong and internet accessible from near doorway and hallway requested access to room 247 when guest checks out. Moved guest to room 365 where signal is strong. |
| Administrator (Thursday, November 12 2009 7:47am) |
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Left site 8:00am Will return when room is available |
| Administrator (Friday, November 13 2009 7:53am) |
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Onsite 2:45PM Checked signal in room 247 and confirmed medium/low signal away from door although internet works. Recommend additional AP on this floor to cover this area when the signal drops off. Will confirm with Martin. Left site 3:15 after informing on duty Front desk manager of the situation and recommend temporary relocation of guest requiring internet until this ticket is resolved. |
| Administrator (Monday, November 16 2009 7:57am) |
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onsite 2:35pm Vendor installed new AP on second floor in closet beside lift. I confirmed coverage is good in all areas in room 245 and 247. Have documented this AP on visio. Keywords Guest Internet Wireless Signal low Off site 3:34PM Gary, Can I close out this ticket? |